Frequently Asked Questions
Everything you need to know about your Coal Harbour beauty journey.
Are Coal Harbour products cruelty-free?
Yes, we are committed to ethical beauty. All Coal Harbour products are 100% cruelty-free and never tested on animals at any stage of production.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
What is your return policy for skincare items?
We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on items that have been opened or used.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to bring Coal Harbour beauty to more countries soon.
How can I check the status of my order?
You can track your order by logging into your account on our website or by clicking the link provided in your shipping confirmation email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.